100% No-Risk Promise. Order right now with confidence. Try out your Trulean products for 30 days and if it doesn't work for you, you'll get your money back as store credit! There is absolutely no-risk in giving it a try. Even if you just don't like the flavor, you can get your money back as store credit! Trulean strives to keep you totally fulfilled and gratified, which is why we offer a 30-day, money back guarantee.
Within 30 days from purchase, if you are unhappy and would like a refund for your Trulean product, here’s exactly what to do: Contact the Trulean team by email at firstname.lastname@example.org. We will gladly provide you with our return address, so as not to waste any materials. This is an easy and effortless process. Return the empty canister, the Trulean invoice that received, and the confirmation number you have been assigned. It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the canister within 30 days from the date of original purchase for the store credit to be valid.
We will refund your entire order issued as store credit, excluding return shipping costs, as long as all bottles purchased are returned. These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.
All matters regarding returns of Trulean products must be conducted with place of purchase (trulean.com, ect). Returning an Trulean product without complying with our policy, or returning a product absent the protections afforded by Trulean as the retailer, or the protections conferred contractually to participants in the Trulean Authorized Reseller program will unfortunately deem your transaction non-refundable. Trulean defines ‘Product’ for the purpose of this policy as the sum of the following parts:
Trulean physical products (sealed bottles/containers containing unaltered Trulean product)
Trulean digital or marketing materials prescribed for distribution with the physical Trulean products, and
Warranty protections held by Trulean as the retailer or conferred by Trulean in contractual agreement to authorized resellers.
Products not containing the sum of its parts (products purchased from unauthorized resellers, who by definition, operate with no warranty protections that Trulean is contractually bound to honor for example) are defined by Trulean policy as ‘materially different’ from Trulean products sold to end users (customers) by Trulean or participants in Trulean’s authorized reseller program, and thus are not authorized for resell. Products resold by persons, parties or entities, not granted warranty protections in a mutual agreement with Trulean under Trulean’s Authorized Reseller Program are not authorized for reimbursement in the event of return under this policy. Warranty protections as granted by Trulean to authorized resellers cannot be purchased or transferred, and are held exclusively by Trulean, except as conferred through mutual agreement between Trulean and participants in Trulean’s Authorized Reseller Program.