100% No-Risk Promise. Order right now with confidence. Try out your TruLean products for 30 days and if it doesn't work for you, you'll get your money back! There is absolutely no-risk in giving it a try. Even if you just don't like the flavor, you can get your money back! ENP Ventures strives to keep you totally fulfilled and gratified, which is why we offer a 30-day, money back guarantee.
If you need to request a return, please click here.
Within 30 days from purchase, if you are unhappy and would like a refund for your ENPV Product, here’s exactly what to do: Contact the ENPV team by calling 888-638-3222 Monday through Friday between the hours of 8:00am and 5:00pm Pacific Standard Time. We will gladly provide you with our return address, so as not to waste any materials. This is an easy and effortless process. Return the empty canister, the ENPV invoice that received, and the confirmation number you have been assigned. It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the canister within 30 days from the date of original purchase for the refund to be valid.
We will refund your entire order, excluding return shipping costs, as long as all bottles purchased are returned. These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.
All matters regarding returns of ENPV Products must be conducted with place of purchase (trulean.com, ect). Returning an ENPV ‘Product’ without complying with our policy, or returning a Product absent the protections afforded by ENPV as the retailer, or the protections conferred contractually to participants in the ENPV Authorized Reseller program will unfortunately deem your transaction non-refundable. ENPV defines ‘Product’ for the purpose of this policy as the sum of the following parts:
ENPV physical products (sealed bottles/containers containing unaltered ENPV product)
ENPV digital or marketing materials prescribed for distribution with the physical TruLean products, and
Warranty protections held by ENPV as the retailer or conferred by ENPV in contractual agreement to authorized resellers.
Products not containing the sum of its parts (products purchased from unauthorized resellers, who by definition, operate with no warranty protections that ENPV is contractually bound to honor for example) are defined by ENVPV policy as ‘materially different’ from ENPV products sold to end users (customers) by ENPV or participants in ENPV’s authorized reseller program, and thus are not authorized for resell. Products resold by persons, parties or entities, not granted warranty protections in a mutual agreement with ENPV under ENPV’s Authorized Reseller Program are not authorized for reimbursement in the event of return under this policy. Warranty protections as granted by ENPV to authorized resellers cannot be purchased or transferred, and are held exclusively by ENPV, except as conferred through mutual agreement between ENPV and participants in ENPV’s Authorized Reseller Program.
ENPV has a no-refund policy on merchandise. All sales are final. Any person(s) that agrees to the terms and conditions of this policy does so with the full, honest and earnest understanding of said policy.
If an items is damaged during production, ENPV will gladly send a replacement garment at no cost.
ENPV is not responsible for any lost, stolen, or damaged packages. Please contact your local post office or FedEx with your order details.